Have you shopped the ReStore Online? Below are some of our most frequently asked questions. If you still have questions, please contact us by email at info.restore@habitatportlandregion.org or by phone at 503-287-9529 ext. 1220
Frequently Asked Questions
What is the pickup process for online purchases?
- Please pick up your online order within two weeks (14 days) from your purchase date. Please bring a valid photo ID that matches the name on your order. If someone else or a third-party is picking up your order, please notify our ReStore Online team beforehand by email at info.restore@habitatportlandregion.org or phone at 503-287-9529 ext. 1220. For large and oversized items, please bring help to load your order.
Where do I pick up my online purchase?
- Pick up your online purchases at our ReStore Online Warehouse in NE Portland (near the PDX airport). Our ReStore Online Warehouse is located at 12413 NE Marx St, Portland, OR. Online orders may be picked up at the loading dock at the back of the building. We recommend backing your vehicle up the ramp for large purchases.
What are your pickup hours for online purchases?
- You can pick up your purchase Wednesdays – Saturdays from 9:00 am to 4:00 pm.
What is your return policy for online purchases?
- Returns are accepted up to 7 days after the scheduled pickup, or up to 14 days for large appliances. Items must be in the same condition as purchased. Customers are responsible for making arrangements to return items that have been delivered.
- Orders that are not picked up within two weeks (14 days) after purchase will be donated back to the store for resale and no refunds will be offered.
How long do I have to pick up my purchase?
- Due to limited space, we kindly request timely pickups. Please pick up your online order within two weeks (14 days) from your purchase date. If you need additional time, please contact the Online Store team at 503-287-9529 ext. 1220 or email at info.restore@habitatportlandregion.org.
- Orders that are not picked up within two weeks (14 days) after purchase will be donated back to the store for resale and no refunds will be offered.
Do you offer delivery?
- We offer curbside delivery for orders that include furniture, appliances, and larger items in the Portland region for a flat fee of $99. You can choose delivery for your order when you add an item to your cart or at checkout. Our team will work with you to schedule a delivery date and time within 3-5 business days of your purchase. You must be prepared to receive your purchase at the curb at the time of delivery. Please note that our drivers are unable to enter your residence or carry items beyond the ground-level curbside area or a street-facing garage.
- The delivery fee of $99 is non-refundable, including for missed curbside delivery appointments or if you decide to return the item.
Do you offer shipping? Can I have my purchase transferred to another store?
- We offer shipping for smaller items through our eBay store. Unfortunately, we are also unable to transfer items between store locations.
How can I view an online item in person before purchasing?
- Please contact us by email at info.restore@habitatportlandregion.org to schedule a time to view an online item in person. Please note that we cannot hold or reserve items for customers unless purchased.
What forms of payment do you accept for online purchases?
- We accept any credit card payments, as well as Apple Pay, Google Pay, and Afterpay.
Do I get ReStore Rewards loyalty points when I shop online?
- Yes! Enter your phone number or pay with a credit card associated with your account at checkout to receive loyalty points. If you have any available rewards to redeem, a notification will appear. To sign for our loyalty program, click the box at checkout to join.
Can I use my ReStore gift card online?
- Yes! Simply add the product(s) you want to purchase to your cart. Once you are ready to check out, you will enter the gift card information on the checkout page.
How does ReStore Online support Habitat for Humanity Portland Region?
- Every ReStore online purchase helps fund local Habitat for Humanity homebuilding and home repair programs. Learn more about the work we are doing locally here.
Ready to start shopping?
- Yes! Visit shoppdxrestore.org to shop awesome ReStore deals online!
