Store volunteer program coordinator -- Portland ReStore

We are currently seeking a store volunteer program coordinator to work in tandem with the Portland ReStore manager and the ReStore volunteer program manager to ensure successful implementation of the volunteer program and programmatic goals of the store. The store manager will provide day-to-day supervision and support, while the volunteer program manager will provide programmatic instruction and staff development. If you have a positive disposition and flexible attitude, are a master problem-solver, a team player, and thrive on social interaction – we want to hear from you!

The Portland ReStore volunteer program coordinator is a 30-40 hours a week position that will start in the range of $15.00 - $18.75 an hour, commensurate with experience. This position qualifies for our excellent benefits package, which includes medical, dental, vision, and alternative care; vacation and sick leave; holidays; a matching retirement plan; an employee assistance program; a flexible spending account; a store discount; and more!

 

POSITION SUMMARY

The volunteer program coordinator focuses on volunteer program administration and engagement within the store. This employee is responsible for providing an excellent experience for all of our patrons (volunteers, donors, shoppers, and staff). The volunteer program coordinator works with the store manager and volunteer program manager to establish SMART goals for the fiscal year, and works to achieve them by empowering staff and volunteers to work diligently toward those goals as well as the overall mission of Habitat for Humanity Portland/Metro East.

 

KEY RESPONSIBILITIES

Volunteer Administration

•        Manage volunteer profiles:  Receive and process volunteer applications in Volgistics

•        Coordinate individual and group volunteer schedules

•        Audit volunteer hours and maintain an accurate database

•        Complete and verify timesheets and other necessary paperwork for program volunteers

•        Coordinate onboarding with special programs

•        Conduct volunteer orientation and follow up:  order background checks and maintain volunteer records

•        Assist the volunteer program manager and store manager in training staff in volunteer engagement and best practices in volunteer administration

 

Volunteer Engagement within ReStore

•        Guide volunteer engagement in the store by working with staff to ensure appropriate volunteer assignments and placements

•        Lead individual volunteers and groups in store activities

•        Focus on volunteer engagement, satisfaction, and involvement in the mission and goals of the ReStore

•        Conduct volunteer surveys, intake interest assessments, exit interviews, and other qualitative projects

•        Conduct volunteer performance check-ins and coach volunteers accordingly

 

Volunteer Engagement with Volunteer Program Manager

•        Assist with and represent the ReStores at recruitment and other community events

•        Fine-tune the volunteer onboarding process for optimal efficiency

•        Encourage volunteers to reach the 100-hour benchmark and recognize volunteers for their contributions

•        Coordinate distribution of volunteer apparel

•        Plan bi-monthly engagement events

•        Analyze volunteer statistics; work with the volunteer program manager to set goals for program growth

 

Required Knowledge, Skills, and Abilities

•        Strong computer skills

•        Excellent communication, interpersonal, and leadership skills

•        Ability to travel throughout the Portland-Metro region

•        Multitasking skill, and the ability to complete projects with frequent interruptions

•        Ability to lead with integrity, honesty, and knowledge to promote the culture and values of Habitat for Humanity Portland/Metro East

•        A comprehensive understanding of the volunteer perspective and best practices in volunteer administration

•        Ability to meet people where they are and lead to a common goal

•        Self-starter with the ability to be productive while working independently

 

MINIMUM REQUIREMENTS

•        High school degree or equivalent, and some college completion or equivalent work experience

•        Two years minimum experience in volunteer coordination or management

•        Proven success in group facilitation, and creating a positive, inclusive environment for diverse groups of people

•        Access to reliable transportation, valid driver’s license, and clean driving record

 

Preferred Qualifications

•        College degree preferred

 

WORK ENVIRONMENT

•        This job operates in an open, warehouse retail environment

•        This position is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing

•        This employee must frequently lift, move, and/or load items over 50 pounds with mechanical assistance and/or team lift

 

SCHEDULE

•        Schedule to be determined upon hire, may include evenings and weekends

 

Employment is contingent on passing a background check.

 

HOW TO APPLY

Submit the following application materials to Employment@HabitatPortlandMetro.org with “Volunteer Program Coordinator - Portland” in the subject line:

1.     Cover letter, including answers to the following questions:

  • Why are you interested in this position?
  • How have the experiences in your life prepared you for this position?
  •  How did you hear about this position?

2.   Resume, including dates of employment (month and year)

3.   Three references, at least two professional

 

Habitat for Humanity Portland/Metro East hires a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all employees can thrive.

Habitat for Humanity Portland/Metro East is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

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