ReStore Donation Pickup Program Assistant

Reports to: Donation Pickup Program Manager
Status: Full-Time/Non-Exempt
Compensation: $15-16/hr. depending on experience. Includes full benefits package: medical, dental, vision and alternative care coverage; vacation and sick leave; holidays; flexible spending accounts; and matching retirement plan

Overview:

Summary/Objective:
The donation pickup assistant’s key responsibility is routing our Habitat for Humanity ReStore box trucks for donation pickups. They help field phone calls, review pickup requests, offer class-A customer service, and schedule donation pickups to ensure the successful delivery of materials to multiple ReStore locations.

The donation pickup assistant is expected to perform all tasks safely, efficiently, and effectively, and to use supportive communication with staff, volunteers and customers in a team based environment.

Key Responsibilities

  • To assist in improving the quality and quantity of materials delivered to the local ReStores by
  • screening donation pickup requests
  • To assist with the coordination of pickups of donated materials
  • To learn and operate our online scheduling software, Vonigo
  • To learn and communicate the donation guidelines of the Habitat for Humanity ReStores
  • To act as a point of contact for our driver team, providing instruction & updates as needed
  •  To assist with customer service, scheduling, and conduct any necessary follow up with donors
  •  To efficiently and professionally work with donors, accepting or declining materials
  •  Leading other volunteers to assist where needed
  • To gauge available space in the truck fleet to accurately and efficiently schedule donations in a
  • fiscally responsible manner.
  • Provide excellent customer service to donors
  • Learn and communicate donation guidelines
  • Provide alternate resources for material disposing and recycling to donors
  • Other duties as assigned, including taking lead role as needed

Required Knowledge, Skills and Abilities

  • Proficient in Microsoft Office programs
  • Proficient in Google Maps; Google Drive
  • Strong organization and time management skills
  • Ability to make sound decisions independently
  • Excellent written and oral communication skills
  • Follow and enforce safely requirements with other staff and volunteers
  • Minimum High school diploma
  • 2 years experience working in related field
  • Ability to work in a fast-paced office environment

Preferred Experience

  • Experience with scheduling, routing and logistics
  • Experience with Vonigo scheduling software

Work Environment/Physical Demands
This job operates in an office environment. Scheduled hours are Monday-Friday, 8am-4pm but may on occasion need to be flexible when necessary.

Employment is contingent on passing a background check.

Application packets must include:

  • A cover letter including answers to the following questions:
  • Why are you interested in this position?
  • How have the personal and professional experiences in your life prepared you for this position?
  • How did you hear about this position?
  • A complete resume, including dates of employment
  • Three references: two professional and one personal

To apply, submit the above information to employment@habitatportlandmetro.org with ‘Donation Pickup Assistant’ in the subject line by September 20, 2018.

Note: This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause. Habitat for Humanity Portland/Metro East is an equal opportunity employer. Habitat for Humanity Portland/Metro East is anequal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or another status or characteristic protected by law. We value diversity and support a positive and welcoming environment where all employees can thrive.

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Portland

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